These Terms of Service ("Terms") govern your use of the Kriiddaank WhatsApp Business Platform at whatsapp.toypulse.in ("the Service"), operated by Kriiddaank ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms.
We provide a WhatsApp Business Platform Tech Provider dashboard that lets you connect your own WhatsApp Business Account (WABA) through Meta's official Embedded Signup, send and receive messages, manage message templates, run CSV broadcasts, and manage contacts — all via Meta's official Cloud API. We are an intermediary technology platform; Meta operates the underlying WhatsApp Business Platform and ultimately controls message delivery, template approval, and account eligibility.
You must provide accurate registration information and are responsible for all activity under your account, including keeping your password (and, if enabled, your two-factor authentication method) secure. You must be authorized to connect the Facebook Business and WhatsApp Business Account you link to the Service.
Your use of WhatsApp messaging through the Service is subject to Meta's WhatsApp Business Policy and Commerce Policy, including requirements around user consent (opt-in) before sending marketing messages, prohibited content categories, and template approval standards. We may suspend or restrict your access to the Service if your use violates Meta's policies or puts our Tech Provider standing at risk — this is not something within our discretion to waive, since it is a condition of our own access to Meta's platform.
Plan fees and WhatsApp conversation charges are described on our Pricing page. Conversation charges are billed from your wallet, which you top up via bank transfer confirmed by our team; we charge your wallet only after a message send is confirmed successful. Plan changes take effect once a plan request is manually reviewed and activated by us. See our Refund & Cancellation Policy for how refunds are handled.
We relay your messages and template submissions to Meta's Cloud API but do not control, and cannot guarantee, message delivery, read status, or template approval — these are determined by Meta. Delays or rejections originating from Meta's platform are outside our control.
You agree not to use the Service to send unsolicited messages without proper opt-in, to send content that violates Meta's policies or applicable law, or to attempt to access another customer's account, data, or connected WhatsApp Business Account.
You may stop using the Service and disconnect your WhatsApp Business Account at any time. We may suspend or terminate accounts that violate these Terms, Meta's policies, or applicable law, with notice where practical.
The Service is provided "as is." To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Service, including losses caused by Meta platform outages, template rejections, or delivery failures outside our control.
These Terms are governed by the laws of India, without regard to conflict-of-law principles.
We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after changes constitutes acceptance of the updated Terms.
For any questions about these Terms, contact us at support@toypulse.in.